Contact Us

Once your order ships, you’ll receive a confirmation email with tracking info. Most orders arrive within 2–5 business days. If it’s been longer, please contact us using the form above and include your order number.

All sales are final. For health, hygiene, and safety reasons, we cannot accept returns or exchanges on any products — including cases of change of mind, incorrect selection, or opened items. This ensures that every product shipped to our customers is brand new, unused, and unopened.

Our policy follows U.S. consumer law and international standards for intimate and hygiene-related products. For example, under FTC guidelines, businesses may set their own return terms if clearly stated, and EU Directive 2011/83/EU Article 16 exempts sealed hygiene goods from return rights once opened.

We encourage you to review product details carefully before completing your purchase, and our customer service team is always available to help with any pre-purchase questions.

Please read our full Return Policy

Yes, all orders are shipped in plain, unbranded packaging with no mention of LuvPleasure or adult products. Your privacy is our priority.

We use discreet billing. Your credit card statement will show a neutral name without any reference to adult products or our website.

Currently, we ship within the United States only. International shipping is not available at this time.

Yes! Orders over $59 qualify for free, discreet shipping. Orders below that amount have a flat rate starting at $5.95.

We understand that sometimes things change! If you need to cancel or modify your order, please contact us within 1 hour of placing it. Since we process orders quickly, we may not be able to cancel or change the order once it has been submitted. We’ll always do our best to help — just reach out through the contact form above with your order number and request details.